“I want to make sure you know how much I appreciate everything you have done for our company and for me over the last year. You and your team get all the credit for diffusing the situation we were up against. You really turned things around, changing a stressful situation into something we could deal with. Even more than helping us deal successfully with our immediate situation, you shared your knowledge with me to help me avoid issues in the future. A year ago, I never could have imagined how much I could learn from you. Thanks for being my mentor and my friend.”
“Recently, I received an indoor air quality complaint from a frustrated tenant. Eight or more of the tenant's employees were complaining of upper respiratory discomfort they alleged were attributed to spending time in our building. Several of the employees had complained that they had experienced these symptoms for many years, but no one had come forward with the information for one or more reasons. In fact, one employee had quit because of his symptoms.
As the result of the Indoor Environmental and Air Quality (IEAQ) plan you helped us develop and implement, we were able to provide the affected people with the Occupant Complaint Form and the Occupant Diary. We also conducted one-on-one Occupant Interviews. These actions helped us to effectively demonstrate our concern for our tenants and our commitment to quality. One of the interviewees told us, 'Your company really takes customer service seriously.'
Those seven words spoke volumes. Regardless of the outcome, we were able to help our tenant take control of their employees' health-driven situation ... something we and they would not have been able to do in the past. A short, 10-minute dialogue with each affected person turned a conflict into an opportunity.”
- Health, Safety & Environmental Specialist for a self-managed REIT
with over 18.5 million square feet of rentable office space across the U.S.
