Why is Customer Service Actually a Personnel Issue in Today's Business Model?

by Allan Burt 8 Mar 2010
Effective business leadership is easy to talk about but hard to do even in a robust economy. Today, there are new challenges. Does one lead by example or is an individual's leadership ability tied soley to the fact that his signature happens to appear on the weekly paycheck? The possession of ... [More]
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Drywall Sampling Methods

by Allan Burt 12 Jun 2009
Rapid development of effective assessment of Chinese Drywall depends upon the ability to make relatively simple measurements under a variety of conditions. [More]
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Resolving Chinese Drywall: A Sense of Urgency

by Ed Light 11 Jun 2009
With Chinese Drywall issues in the early stages of scientific understanding and homeowners demanding immediate answers, we can learn from the handling of similar indoor environmental health issues in the past. Lessons learned both good and bad, from these experiences are important to consider in developing practical, cost-effective solutions in the quickest time frame possible. [More]
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Chinese Drywall – Key Scientific Questions

by Ed Light 3 Jun 2009
Chinese drywall is rapidly emerging as a complex and unprecedented indoor environmental issue lacking obvious solutions. Research is needed to identify and systematically address critical questions as quickly as possible to support an intelligent response and practical solutions. [More]
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Is Your Company Prepared for Homeowner Outrage Due to Residential Mold Growth?

by Allan Burt 10 Jan 2006
The developer faces a dilemma if unprepared for a mold emergency. Reactions escalate quickly. Mold is not just a warranty issue but potential groundwork for litigation. A mold related incident gains intensity with a life cycle all its own. Homeowners ask hard questions. Preparation includes unders... [More]
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Occupant Health and its Inter-relationship with Building Science

by Allan Burt 23 Jul 2005
The emergency nature of an owner’s response to occupant complaints attributed to Indoor Environmental and Air Quality conditions, results in the selection of environmental professionals, remediators or trade contractors. [More]
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The Mitigating Role of the Health Professionals

by Allan Burt 10 Jul 2004
The right medical and scientific knowledge, and practical experience, will help ensure mold-related health risks and building health risk cost drivers are properly addressed. [More]
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